The order starts on the site and ends in your ledger
An online store rarely breaks at the sale — it breaks after: stock reserved and never shipped, money sitting with the courier that nobody can date, and returns arriving two weeks later for an item whose price has moved. The gap between "ordered" and "paid" is the whole problem.
One stock figure across channels
Web and shop on one store
What sells in the shop reduces what is available online immediately, so you never sell a piece that left the shelf an hour ago.
Reserved on order
An order reserves the quantity without deducting it until dispatch, so you see genuine availability rather than an optimistic number.
Abandoned orders released
An order left unpaid or cancelled releases its quantity, so stock is not held hostage by customers who never finished.
Cash on delivery and returns
The shipment carries its value
A dispatched order posts as a receivable from the courier rather than cash in hand, so your books tell the truth.
Settlement on collection
When the courier settles, collected shipments clear and their commission is deducted in the same movement.
Returns come back to stock
A refused order returns the item, reverses the revenue, and leaves the shipping cost standing — because the money you spent did not disappear.
Common questions
I sell on several platforms — do balances unify?
Stock in Hesbba is one figure per item and orders from different channels post against it — manually or through the API. What matters is a single source of truth.
How do I see order profit after shipping and commission?
Because shipping and commission post against the order rather than as a general expense, net profit per order — and per channel — is visible.
Also worth reading
- ERP platformHesbba's ERP brings sales, inventory, purchasing, payroll and accounting into one ledger, posting every document the moment you save it.
- AccountingAccounting software that creates entries from your invoices and expenses automatically, with a ready chart of accounts, a live trial balance and a full audit trail.
- Inventory & purchasingWarehouse software for multiple locations, receipt, issue and transfer notes, barcode stock counts, and inventory cost posted to the ledger on every movement.
- Clothing shopsSoftware for clothing shops that treats sizes and colours as distinct stock, and handles end-of-season markdowns and exchanges across branches.
- Shipping & logisticsSoftware for shipping companies tracking shipments, cash on delivery, driver settlement, trip cost and customer accounts.
- RetailRetail software linking the till to stock and accounting, working through internet outages, and comparing branch performance.
Know where your money is right now
Enter an order, ship it, settle it — and watch the money move from the courier to your cash box.